FAQ's

Hopefully you'll find all the answers to your açai and subscription questions here, if not please contact us via the Contact page.

Açai puree must always be stored frozen.  Store frozen at -18°C or below.

Use immediately after thawing.

Do not refreeze.

Your açaí will be shipped in a eco-friendly, highly insulated box. We guarantee it will arrive frozen, but someone must be at home to receive it so that it can be unpacked and stored frozen at the soonest possible time.

We will email you to confirm the delivery has been booked.

We will do our best to accommodate order cancellations. In some instances, we will be able to cancel an order. In others, depending on how far along the order is, we may not be able to. Email us at info@boavida.co and we will do our best to help you.

We’ve recently regulated all deliveries to one day a week – Thursday is officially Açai Delivery Day. 

Orders received before 12pm Tuesday will be delivered on the same week, on Thursday.

Orders received after Tuesday, will be delivered the following week, on Thursday.

 

We will email you once your order has been processed.

 

Any questions, drop Lucy a message: orders@boavida.co