FAQ's

Hopefully you'll find all the answers to your açai and subscription questions here, if not please contact us via the Contact page.

Açai puree must always be stored frozen.  Store frozen at -18°C or below.

Use immediately after thawing.

Do not refreeze.

Your açaí will be shipped in a eco-friendly, highly insulated box. We guarantee it will arrive frozen but someone must be at home to receive it so that it can be unpacked and stored frozen straight away.

We will email you to confirm the delivery has been booked and send you a tracking number.

We will do our best to accommodate order cancellations. In some instances, we will be able to cancel an order. In others, depending on how far along the order is, we may not be able to. Email us at info@boavida.co and we will do our best to help you.

Your order will be processed within 24 hours once payment has cleared. We will arrange delivery with our couriers and notify you by email the expected delivery date.

 

Allow 2-4 days for delivery.